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Managed Services
Managed Services is an increasingly growing offering in the Small and Midsized Business (SMB) market. Managed Services Organizations (MSO) allow businesses to quickly improve productivity while minimizing initial acquisition costs and increasing focus on core products and services - not increasing a business’ focus on their infrastructure.

An MSO supplies a level of technology and resources that normally would be available only to large organizations. Using a defined service offering, an MSO will provide expert-level service and technology by leveraging economies of scale.

ComResource's Complete Care Managed Services package means you will see increased performance, security, and reliability – immediately and at an affordable price.

  1. Quick Response

    • ComResource can monitor the issues affecting your network and will respond before they become critical – e.g. a server running low on memory or a backup failure.
    • Automatic alerts guarantee a quick response to site problems

  2. Security Monitoring

    • Alerts your IT service provider regarding unauthorized users’ attempts to access your network
    • Software content control allows you to prohibit high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and spyware
    • Extensive security reporting gives you a bird’s-eye view of your entire network’s security
    • Patch inventory ensures your operating systems are up to date and not exposed to

  3. Graphical Performance Reporting

    • Scheduled executive reporting - automatically generated and sent directly to your e-mail address
    • Easy-to-understand graphical reports with “acceptable/unacceptable threshold” lines
    • Simplifies capacity management and upgrade planning

  4. Remote Management and Communication

    • ComResource can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
    • If an issue arises that requires on-site assistance, prior in-depth knowledge allows ComResource to send fully prepared engineers who can resolve the issue faster than ever before
    • Network services monitoring and alerting (POP3, HTTP, FTP and others)
    • Very low bandwidth requirements (does not slow down your network response time), identification of issues affecting your network and a response before issues become critical

  5. Detailed Site Level Inventory

    • Up-to-date hardware, software and patch information, automatically collected and 100% accurate, can be used for insurance claims in case of flood, fire or theft